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    Guillaume Hapian | Redefining Luxury HR with Heart and French Flair

    Credit Photo: Guillaume Hapian, HR, Printemps America, Inc.

    Refined, poised, and precise, Guillaume embodies the quiet assurance of someone who has mastered the art of both elegance and empathy. Known in global circles as a “luxury HR whisperer,” he creates a bridge between fashion, human resources, hospitality, heritage, and emotional intelligence.

    It’s this harmonious fusion the ability to speak both the language of empathy and connection with others that has made him one of the most sought-after voices in contemporary French savoir-faire.

    Educated in the French tradition of excellence at schools of renown and shaped by encounters that transformed his vision, Guillaume built his reputation not through noise, but nuance. 

    His expertise stretches far beyond the confines of HR. From boutique hotels to heritage Maisons, he has quietly helped people discover their true potential, revealing careers and encouraging leaders to push their own limits.

    “Luxury,” he explains, “is about delicacy, the emotions, the care, the attention we bring to our relationships with others. It’s not about adding more; it’s about noticing what’s already there and nurturing it. Luxury is everywhere in everyday life, we just need to know how to honor it.

    This approach has become his signature, touching a generation of managers and creatives who see in him not just a mentor, but a guide who understands people and inspires them to be their best selves.

    What You Look for When You Are Hiring

    It’s about hiring people who can grow with me. I’m not looking for just the “best” on paper, but for emotional intelligence and potential to develop. Energy also matters.

    It’s important to create a mix so that everyone we hire can work hand in hand. I am empathetic and fair. First impressions, non-verbal communication, and connection all count for me. Overall, we all know our instincts, and it’s important to listen to them.

    My Worst Job

    I have never really had a terrible job, and I feel very lucky.

    My Best Job

    Deploying HR on an international level while bringing a French touch and a genuine passion for luxury.

    The best career advice I’ve ever gotten 

    Be patient and stay true to yourself. It’s not just about doing what others want you to do. Act with your heart and with fairness

    Have you ever experienced failure?

    Of course, I have failed many times, but that’s how we become stronger and better, right?

    Those who never try never fail, but they also never grow.

    It’s high time to be bold!

    So, let’s stay focused, trust ourselves, and keep moving forward.

    Guillaume’s journey is a testament to growth through challenge, mastery through experience, and influence through empathy.

    His unique blend of French savoir-faire, international perspective, and emotional intelligence enables him to connect with diverse audiences and elevate those around him.

    Challenges have never held him back; they have served as stepping stones toward strength, resilience, and excellence. With focus and trust, he continues to inspire, guide, and shape the next generation of leaders in luxury.

    He has honed his expertise at iconic institutions such as InterContinental New York Times Square as HR, and today serves as HR for Printemps New York, a landmark destination representing the crème de la crème of luxury in the United States.

    Guillaume brings a human touch to every interaction whether guiding leaders, mentoring talent, or shaping teams. His approach goes beyond policies and procedures; it’s about truly connecting with people, understanding their potential, and cultivating excellence with warmth, elegance, and authenticity. In a world where luxury is often defined by products, Guillaume demonstrates that the real essence of luxury in HR lies in relationships and the care we give to others.

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